Balancing human and digital: A conversation with Vincent Chatard

Post date

Aug 3, 2023

Vincent Chatard Qorus interview MCB Group

In an exclusive interview for the Qorus-Avanade report titled “Balancing human and digital: Are banks losing touch with customers?” Vincent Chatard, MCB’s Chief Operating Officer, discusses the challenges and opportunities surrounding the bank’s retail banking customer experience.


With a focus on striking the right balance between human interaction and digital automation, Vincent sheds light on the bank’s efforts to deliver a satisfactory customer journey.


Read the full interview here.